If you are in Windows, using Google Chrome as your browser, and have followed the steps in this prompt to install the ALL in Learning Extension and Plugin but it keeps asking you to install again, this article will help get you going!
If you are using a Mac computer, check this article for help.
If you have thoroughly followed the steps shown in the image above, please try these troubleshooting steps!
Restart Your Computer
Restarting your computer, especially a Windows computer, can solve many issues and it will ensure that the browser is able to reset to install the extension.
Check that the Chrome Extension is Installed and Enabled
The ALL In Learning Chrome Extension needs to be installed and enabled, and if you are continuing to see the prompt, it's good to double-check this.
- Copy and paste this URL into your browser's address bar: chrome://extensions
- Then double-check that you can see the AIL Extension listed and that it is enabled or turned on.
- If it's not there, follow the steps to install it again.
- If it is there but disabled, enable it.
- If you discover it keeps disappearing or getting disabled on its own several times from this point on, there may be an IT security policy at your school causing it. Please ask your IT team about it or contact us for help.
Plugin is Installed and Accessible
- Go to your Control Panel. Here are instructions for doing this in a different version of Windows:
Windows 10 In the search box on the taskbar, type control panel, and then select Control Panel. Windows 8.1 / Windows RT 8.1P Point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Enter Control Panel in the search box, and then select Control Panel. Windows 7 Click the Start button and then click Control Panel.
- Click "Uninstall a Program" or if you are viewing your options as icons, click "Programs and Features."
The default organization of the list of programs is alphabetical, so the ALL In Learning plugin should be listed at the top.
Make sure the AppData Folder is Accessible and the Plugin is There
Sometimes a school's security settings can restrict a teacher's read or write access to this folder, so the plugin won't work.
- Click on the File Explorer icon to open the File Explorer. This can be found in your toolbar and it looks like a folder, or you can click on the Start button and above the shutdown button is the File Explorer.
Then click on the C drive, then on Users, select your user account, and then click on the address bar at the top to add this directory address:
C:\Users\your user account\AppData\Local
From that file location, is the ALL In Learning option there? Can you open it and find the AIL Browser Plugin? Is the ailhost.exe file listed?
If the answer to any of those is no, or you can't access the folder because you need security permissions, this may be the problem. Contact ALL In Learning Tech Support and let us know, and contact your school's IT team for help.
Make Sure Other Extensions Aren't Interfering
You could have more extensions on your browser than you think and some of them could stop ALL In Learning from working or consume so much memory and resources that ALL In Learning can't start.
Try going back to Chrome://extensions and turning off other extensions you have to see if ALL In Learning works.
Try turning off all other extensions to see if it helps, and if it does, then you can turn them back on one by one to find out which one is causing the problem.
Make Sure Your Antivirus Isn't Blocking the Plugin or Folder
This can be a little challenging to check. The best way is to turn off your antivirus or Windows Defender software for just a minute and then see if ALL In Learning works. Remember to turn it back on!
You can also set ALL In Learning as an exception so the antivirus software doesn't stop the program. Contact your school's IT team for help on how to do this.
Still Having Problems?
If none of these steps seem to help, please contact ALL In Learning Tech Support so we can help! You can click the green support button on any page in ALL In Learning or email us at firstname.lastname@example.org.
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