ASSIST error message says "Plus is in maintenance mode"


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Additional key words: app crashing

When trying to download lesson or classes in the ASSIST app for iPhone or iPad, you may see a message that says:

"PLUS is in maintenance mode."

Unfortunately, this message is usually misleading. It is most often caused by specific characters in lesson names or class names.

This problem is on our list to fix, but currently, you will need to take these steps to resolve it:

  1. Log into your ALL In Learning account in a web browser, using your computer or a web-enabled device.
  2. Go to the Lessons/Assessments tab.
  3. Inspect your Lesson names for quotation marks (double quotes), tabs, extra spaces, or greater-than (>) less-than (<) signs, and if you find one that has these characters, click Actions>Properties and remove these characters from the name. (You can replace double-quotes with single-quotes if desired.) 
  4. Try downloading the lesson again in ASSIST. 
  5. If the problem persists, follow step 3 again, but this time, inspect each lesson by opening Actions>Properties - sometimes "invisible" characters like tabs are more apparent in the properties view. (This can be time-consuming, so if the problem only started recently, you may start with the lessons that were created around the time the problem started.)


If these steps do not resolve the message please contact support for more assistance.

We sincerely apologize for this issue and are committed to fixing it in a future update.

addition keywords: maintenence, maintanence, maintanance

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